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Masterclass#14 – Customer Centric Strategy for Entrepreneurs
16 May @ 9:30 am - 11:30 am
Without customers, no business. CX strategy has become the key differentiator and driver for growth and sustenance in consumer industry.
But, what exactly is customer experience and what makes for a great customer experience?
Hannah Gee has a background in customised learning design partnering with Global Companies to design customised blended learning solutions. Hannah was Director for The School of Life Australia where she launched rigorous and fun emotional skills Learning and Development offering. Hannah and her team partnered with 47 organisations over 2 years to embed the TSOL emotional skills learning and development program. A feat she is super proud of all in the quest of building more emotionally intelligent workplaces.
Register for any iHarvest Meetup or Masterclass and receive a complimentary mentoring session with one of the VU Entrepreneurs in Residence (VU EIRs).
The iHarvest mentoring sessions offer specialised guidance to startups and entrepreneurs through connection to the VU EIRs, a diverse bunch with a single common defining characteristic – they believe in the importance of developing entrepreneurs and They Make it Matter.
HANNAH GEE is the ‘Customer Centric Strategy for Entrepreneurs’ Masterclass Master and she’s also one of the Entrepreneurs in Residence at Victoria University who you can connect with through the iHarvest Mentoring program.
Speak to Hannah about Leadership, Management, Purpose, Learning and Development, Business Growth, Consulting, Storytelling, and Learning Design
THOMAS ANBEEK is a builder with a passion for entrepreneurship and startups. After spending a number of years as a management consultant, the Erasmus University and the Rotterdam School of Management engaged Thomas to aid in establishing the Erasmus Centre for Entrepreneurship (ECE). After moving to Australia Thomas became the first employee at Startup Victoria and was responsible for growing the community from 3,000 to 11,000 startup enthusiasts.
Speak to Thomas about Startups, Teamwork, Investment, Lean start-up, Community Building, and Program Development
JORDAN GIAN is a designer and thought provoker – but mostly a creative entrepreneur. With a background in design Jordan unknowingly used many Human Centered Design methods in setting up 15 SME’s before his 25th birthday. Jordan’s time is split between design commitments for leading global brands, running ecom businesses, hospitality venues and consulting on strategy and innovation.
Speak to Jordan about Small business, Design, Marketing, Getting started, Mindset, and Scale
Register now to attend #iHarvestMasterclass #14 and secure your mentoring session.